Michael Hyatt, the CEO of Thomas Nelson Publishers, recently wrote about one of the secrets of his success. His answer may surprise you!
I'm not sure I could boil it down to one thing. Life isn’t usually that simple. But if I really, really had to boil it down to one thing, I would say this: responsiveness. So many people I meet are unresponsive. They don’t return their phone calls promptly. They don’t answer their emails quickly. They don’t complete their assignments on time. They promise to do something and never follow through. They have to be reminded, prodded, and nagged. This behavior creates work for everyone else and eats into their own productivity. Sadly, they seem oblivious to it.
Read the whole post, it is worth your while. This quote really struck a cord with me because it’s one thing I’m striving for. I want to be the kind of person my peers and superiors can count on. If I say I’m going to do X by Y, I want to nail it every time. Mostly I don’t.
On the other hand, responsiveness has a less positive side. Face it, people have different sets of expectations for different people. Responsive people create higher expectations for themselves and other people, responsive or not, hold them to those high, self-created expectations. If you answer every email within twenty-hours, people may be irritated with you if you fail to answer theirs within 48 hours…regardless of how long it they take to answer email. Oh well, that’s life.